Issues when Creating an Account

FAQ about Creating an Account with Chartsy?

I am a Staff User, why can't I create an account?

This issues happens when the administrator of your BigCommerce account has installed Chartsy, but they haven't yet registered for an account within it. You, as a Staff user, will be unable to create your own account until the administrator completes their account setup. Please contact them to do so.

Why am I getting the "Something went wrong" issue when trying to create and account?

This could be happening for various reasons, in order for us to be able to investigate the issue further, please get in touch with our support team at: [e-mail].